Terms of service

Terms & Conditions

Last updated: the 23rd of April

Welcome to Nilaé. By accessing this website and/or placing an order, you agree to be bound by the following Terms & Conditions.

1. General

This website is operated by Nilaé. Throughout the site, the terms “we”, “us” and “our” refer to Nilaé.

By using this website and purchasing our products, you agree to these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Use

Our products are intended for external use only and should be used as directed.

Individual results may vary
It is the customer’s responsibility to review ingredients and ensure compatibility with their skin
We are not liable for misuse or adverse reactions

If irritation occurs, discontinue use immediately.

3. Orders & Acceptance

All orders are subject to availability and acceptance.

We reserve the right to:

Refuse or cancel any order
Limit quantities
Cancel orders suspected of fraudulent or unauthorized activity

Order confirmation does not guarantee acceptance.

4. Pricing & Payments

All prices are listed in USD and may change without notice.

We reserve the right to correct pricing errors at any time.

Orders will only be processed once full payment has been received.

5. Shipping & Delivery

Shipping times are estimates and may vary.

We are not responsible for:

Carrier delays
Customs delays
Incorrect shipping details provided by the customer

Once an order has been shipped, responsibility transfers to the shipping carrier.

6. No Refund Policy

Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and processed.

Exceptions may only be considered in cases where:

The product arrives damaged
The incorrect item was received

In such cases, you must contact us within 48 hours of delivery with clear photo evidence.

7. Order Support

For any questions regarding your order, please contact us via:

Instagram: @nilaebeauty

Please include:

Full name
Order number
Description of your request

We aim to respond within 24–48 hours.

8. Intellectual Property

All content on this website, including branding, images, text, and design, is owned by Nilaé and may not be used or reproduced without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Nilaé is not liable for:

Indirect or consequential damages
Loss of use or data
Reactions caused by improper use of products

10. Governing Terms

By using this website, you agree that these Terms & Conditions apply to all transactions and interactions with Nilaé.

11. Contact

For any questions, please contact us via: