Contact information

Contact Us

We’d love to hear from you.

For all inquiries, including questions about our products, collaborations, or general information, please reach out to us directly via Instagram. This allows us to respond quickly and keep communication personal.

Instagram: @nilaebeauty

Order Support

If you have a question about your order, please send us a message on Instagram and include the following details so we can assist you as efficiently as possible:

• Your full name
• Order number
• A brief description of your request

Whether you’re looking for an update, need help with your order, or have a specific concern, our team will make sure to support you promptly.

Response Time

We aim to respond to all messages within 24–48 hours, Monday through Saturday.

Important

Please note that Instagram is currently our primary support channel. This ensures faster response times and a more seamless customer experience.

We appreciate your patience and look forward to assisting you.